Frequently Asked Questions
There are tight restrictions around the prescribing of certain natural therapies in Australia, however, eligible patients can access these medicines if deemed appropriate by a healthcare professional.
Visit the Therapeutic Goods Administration (TGA) website or the Department of Veterans’ Affairs (DVA) for more information.
I need help. Who can l speak to?
You can either call us on +61 7 4803 3016, or email us on info@valentius.com.au.
Alternatively, you can also book a free eligibility appointment with our nurse practitioner to see if our services may be appropriate for your condition.
Whether you are serving or ex-serving, know that we are a community that helps each other out.
If you are in need of immediate mental health counselling, you can call crisis support organisations on their 24/7 confidential helplines, such as Open Arms on 1800 011 046, or Lifeline on 13 11 14.
How can Valentius help me?
Valentius looks after veteran patients all around Australia, even in rural and remote areas, via the convenience of telehealth. Our initial eligibility screening appointment is completely free of charge.
All initial and follow-up doctor appointments are covered by Medicare or DVA. Additionally, medication (if eligible) can also be funded by the DVA on a case-by-case basis.
The Valentius team also handles all the red-tape when it comes to submitting and tracking DVA applications, so you can remain stress-free.
Our service can offer natural medicine options to eligible patients following doctor approval.
Am I eligible for DVA-funded natural therapy?
Eligibility for DVA-funded care is determined by the Department of Veterans’ Affairs on a case-by-case basis, following assessment by qualified healthcare professionals.
Valentius supports veterans by providing Australian clinician-led consultations to assess eligibility, discuss appropriate care pathways, and assist with navigating relevant DVA processes where applicable.
All care decisions, including whether any treatment may be considered for funding, are subject to clinical judgement and DVA approval. Not all patients or treatments will be eligible.
Do I need a referral?
No. There’s nothing you need to organise.
We’ll manage the process for you. After your initial nurse practitioner appointment, we’ll refer you to one of our partnered specialists, who usually complete their review and assessment within 24 hours to determine eligibility. No weeks-long wait.
To proceed, specialists will need either access to your My Health Record (we can help you activate this) or a health summary from your regular GP. A copy of your DVA-approved conditions may also assist, and our admin team can guide you through this quickly and easily.
How much does it cost to get started?
Joining Valentius means no upfront fees. Our initial screening appointment is completely free, and ongoing consultations are covered by Medicare or DVA. Medication may also be funded by DVA based on eligibility. There is a DVA Prescription co-payment of $7.70, however, ask our team about our observational study to get this covered.
At Valentius, our mission is to provide compassionate and professional natural medicine care that is accessible to veterans from all walks of life without any financial burden. From your first appointment and beyond, you can feel confident knowing the process is fully supported, transparent and centred on your wellbeing
What kind of DVA card do I need?
The initial screening appointment at Valentius is free. Ongoing consultations are bulk billed for DVA card holders. Eligibility for DVA-funded care depends on the type of DVA card held and is assessed on a case-by-case basis by the Department of Veterans’ Affairs.
Gold Card holders may be eligible for full funding, while White Card holders’ funding is subject to DVA approval based on their accepted conditions. This may result in partial or full funding.
Valentius provides screening and consultation services for eligible DVA card holders and can assist with navigating relevant DVA processes. Funding decisions are subject to clinical assessment and DVA approval.
Can I reschedule my appointment?
Yes, you’re welcome to reschedule or cancel your appointment up to 48 hours beforehand. We get it, life is busy! We just ask that if you’re unable to attend your scheduled appointment, please let us know as soon as possible so we can offer the appointment to another patient who may need it. You can simply call us or email our team, and we’ll be happy to help.
What if I no longer want to use Valentius services, will I be charged?
Cancel any time at no cost whatsoever! There are no lock in contracts or any hidden fees or terms.
If at any time you’d like to end your journey with Valentius, you’re able to do so. We believe in flexibility and delivering healthcare that feels right for you. You are in control of the decisions you choose with your health.
