Frequently Asked Questions
We’ve answered some of the most common questions about accessing healthcare through Valentius, including eligibility, appointments, DVA processes and ongoing care.
Where relevant, our services operate within Australian healthcare regulations and current Therapeutic Goods Administration (TGA) and Department of Veterans’ Affairs (DVA) requirements.
How can Valentius help me?
Valentius supports veterans across Australia, including those in rural and remote areas, through convenient telehealth services. Our initial eligibility screening is completely free.
Initial (face-to-face) and follow-up (telehealth) doctor consultations are covered by Medicare or the DVA for eligible patients. Where clinically appropriate, the DVA may also fund treatment on a case-by-case basis.
Our team manages the DVA application process on your behalf, submitting and tracking paperwork to keep the process simple and stress-free.
Following a comprehensive clinical assessment, our experienced clinicians will discuss the most appropriate care options for your individual circumstances. Where suitable, this may include natural medicine as part of your personalised care plan.
How do I get started?
Our team is here to help. You can call us on (07) 4803 3016 or email info@valentius.com.au to discuss our services or ask any questions.
If you’re interested in exploring whether our services may be suitable for you, you can also book a free eligibility assessment with one of our nurse practitioners.
If you’re experiencing an immediate mental health crisis or require urgent support, please contact Open Arms (1800 011 046) or Lifeline (13 11 14), or call 000 if you’re in immediate danger.
Am I eligible for DVA-funded natural medicine?
Eligibility for DVA-funded care is assessed case-by-case by the Department of Veterans’ Affairs, following an assessment by a qualified healthcare professional.
At Valentius, our Australian clinicians assess your individual circumstances, discuss appropriate care options, and guide you through the relevant DVA processes where applicable.
Where clinically appropriate, we can assist with DVA funding applications for eligible patients. All treatment recommendations are based on clinical judgement, and any funding decisions remain subject to DVA approval. Not all patients or treatments will be eligible.
Do I need to attend consultations in person?
Valentius offers a free telehealth eligibility screening with one of our nurse practitioners. Where appropriate, you may then be referred to a clinician for an in-person consultation at one of our clinic locations.
Under current DVA funding arrangements, an in-person consultation is generally required for treatment to be considered for DVA funding. Where eligible, the DVA may also assist with travel costs to attend your appointment.
Following your initial assessment, ongoing care may be provided via telehealth where clinically appropriate.
For patients choosing private self-funded care, telehealth consultations may be available without an in-person appointment, where appropriate.
I’m an existing patient – do I need to attend an in-person consultation?
If you commenced treatment before the February 2026 DVA funding changes, your current treatment can generally continue under your existing arrangements, where eligible.
If you require Tier 2 funding, or changes to your treatment that fall outside your current approval, you may need to attend an in-person consultation with a prescribing clinician at one of our clinic locations. This is generally required for treatment to be considered under current DVA funding arrangements. Where eligible, the DVA may also assist with travel costs to attend your appointment.
If you’re unsure whether these changes apply to you, please contact our team. We’re happy to discuss your individual circumstances and guide you through the next steps.
Do I need a referral?
No. You don’t need to organise a referral or navigate the process yourself.
Following your free eligibility screening with one of our nurse practitioners, we’ll coordinate the next steps for you. If appropriate, we’ll refer you to one of our partnered prescribing specialists for assessment.
To support your consultation, your clinician will usually require access to your My Health Record (we can help you activate this if needed) or a health summary from your regular GP. A copy of your DVA-approved conditions may also be helpful.
Our team will guide you through each step, making the process as straightforward as possible.
How much does it cost to get started?
Your initial eligibility screening with one of our nurse practitioners is completely free.
For eligible patients, initial and follow-up doctor consultations are covered by Medicare or the DVA.
Where clinically appropriate, treatment may also be funded by the DVA on a case-by-case basis.
If treatment is approved under the DVA, a standard DVA prescription co-payment may apply. Our team can also discuss available support programs and funding options that may assist eligible patients.
Our team will explain any potential costs before you commence care, so you know exactly what to expect.
What kind of DVA card do I need?
Valentius supports eligible veterans with both DVA Gold Cards and DVA White Cards.
Generally, Gold Card holders may be eligible for DVA-funded care. White Card holders may also be eligible if the treatment relates to their accepted conditions, subject to DVA approval.
Our team will assess your individual circumstances, explain your eligibility, and guide you through the relevant DVA processes. All funding decisions are subject to clinical assessment and DVA approval.
Can I reschedule my appointment?
Absolutely! We understand that plans can change.
You’re welcome to reschedule or cancel your appointment up to 48 hours in advance.
If you’re unable to attend, please let us know as soon as possible so we can offer the appointment to another veteran.
To reschedule or cancel, just call or email our team; we’re always happy to help.
What if I can’t travel to one of Valentius’ clinics?
Under current DVA funding arrangements, new patients generally must attend an initial in-person consultation for treatment to be considered for DVA funding. Where eligible, the DVA may also assist with travel costs to attend your appointment.
If travelling to one of our clinic locations isn’t possible, please contact our team. We’ll discuss your individual circumstances and help you understand your options.
For patients choosing private self-funded care, telehealth consultations may also be available where clinically appropriate.
What if I no longer want to use Valentius services, will I be charged?
You can stop using Valentius at any time. There are no lock-in contracts, and you won’t be charged simply for choosing to discontinue your care.
If you decide Valentius is no longer right for you, just let our team know. We’ll ensure your care is concluded appropriately and can assist with any questions about your ongoing treatment or records.
Looking for more information?
For additional information about Australian healthcare regulations, visit the Therapeutic Goods Administration (TGA) or the Department of Veterans’ Affairs (DVA). Alternatively, contact our team and we’ll be happy to assist.